About Now That's Lingerie.com
Who are we?
At Now That's Lingerie, we believe that some of the most important things in life are learned through experience. With over twenty-five years of devotion to (and from) our loyal customers, we have fine-tuned our skills in both bra fitting and personalized service. Ten years ago, we transitioned from a brick-and-mortar retail lingerie boutique based in Montreal, Canada, to an online presence, steadily building our customer base and reputation. Our claim to fame is our resident Bra Doctor, who quickly responds to any of your bra fitting questions, helping to guide you in finding your ideal bra size and shape. While other larger online retailers may make you feel like nothing more than an order number, we strive to bring the personal, human aspect and unique touch of a lingerie boutique, to the convenience of our easy to browse online store.
Over the years, we have been motivated by our customers' appreciation for our personalized customer service and commitment to excellence in the quality and value of our products. To this end, we have worked closely with a Montreal-based manufacturer, to create our own brand names, Bra Doctor, and Now That's Lingerie.
Our Mission
We believe in providing the utmost in quality, both in terms of customer service, and the value of our products, to all of our customers. Our goal is to make you feel and look fantastic in your lingerie, because it's the closest thing to your skin. We seek to continuously improve our services and products to meet the dynamic demands of fashion, comfort and innovation. With the development of our own brand names, Bra Doctor, and Now That's Lingerie, we strive to produce high-quality goods in a range of sizes and versatile styles to meet women's every day needs.
Our Products
We hand-pick our products and collections to accommodate the most diverse selection of shapes and styles, and range of sizing, possible. While some of our major bestsellers come from North American based companies (Warner's, Arianne, Elita, Grenier, Papillon Blanc, and our own brands, Bra Doctor and Now That's Lingerie), we also carry European-based companies, such as Change of Scandinavia and Triumph.
Shipping and Handling
How much does shipping cost?
Shipping is a flat rate of 9.99 USD (or CAD). There are some exceptions to this, as stated below (see "Do you ship internationally?" and "Do you offer a faster shipping service" for details.)
Is my shipping fee refundable?
Shipping and handling costs are non-refundable and are charged when you make the original purchase.
How long does it take for an order to ship?
Shipping can take anywhere from 5-21 business days excluding weekends and holidays. When we ship your order, you will receive an email to let you know what has been sent.
Do you ship internationally?
Yes, we do - we ship worldwide. Please note that for orders outside of the United States and Canada, you may be subject to additional shipping charges for any orders exceeding 3/4 of a pound. If this occurs, we'll email you to work out the difference prior to shipping your order.
Do you offer a faster shipping service?
If you would like a faster service, you can email us on this page. We would send you an email link for the additional shipping fees. Please note that a faster shipping service may not always be possible, and that if you want to guarantee that it is available for the items you'd like to order you should contact us prior to placing your order.
Returns and Exchanges
Do you accept returns and exchanges?
At Now That's Lingerie.com, your satisfaction is important to us. We take great pride in providing you with high quality and value. If you are dissatisfied with a purchase, we will gladly exchange or refund the purchase price provided it conforms to our returns policy here below. If any items you receive are damaged or have a manufacturing defect, please contact us and we will replace them for you.
How long do I have to request a return or exchange?
If less than thirty (30) days have passed since we have shipped your order, you can exchange your purchase.
If more than (30) days have passed since the original purchase was shipped and you would like to exchange your purchase, we reserve the right to accept or refuse. If we accept, we will deduct from your account 20% or $10, whichever of the two is greater. There are no returns or exchanges after 60 days.
How do I request a return or exchange?
Use the contact form below to contact us to initiate the returns process. Please be sure to select "return" or "exchange" as your reason for contacting us to ensure the fastest possible service. We will email you with an authorization number and further instructions once we've processed your request. Please note that we are not responsible for any shipping costs incurred in the exchanging or returning of an item.
We cannot be responsible for returned merchandise until it arrives at our location, therefore we recommend that you send packages with insurance and an authorization number, as we will provide when you contact us. If there is no authorization number, the return will not be processed and therefore will not be accepted. The return address must be clearly indicated. If you decide to use Fed Ex or UPS to make your return, please make sure that you use the service level that contains brokerage fees. Do not use the standard service. You can use United States Postal Service.
Are there any items that are non-refundable?
It is not possible for us to accept returns or make exchanges on the following types of items:
We understand bra fitting can be complex, and advise you to contact our Bra Doctor to get more specific sizing advice and solutions for the styles that interest you, prior to placing your order.
Privacy and Security
Now That's Lingerie.com believes in providing a safe and secure shopping experience for all our customers.
The only consumer data we collect are provided from statistics referring to tracking, country of origin, which search engine was used, keywords and which pages were consulted. If you have any questions pertaining to this, please feel free to contact us.
Once you have selected an item and are ready to purchase, when you select Add to Cart your payment and order details are transferred by secure connection to PayPal our payment gateway. This means that the information is encrypted and cannot be read by anyone other than Paypal. You can see that the pages are secure because the address in the address bar changes from being http:// to https//. You will also see a padlock symbol or key in the bottom bar of your browser.
PayPal Information Security: Paypal is committed to handling customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. PayPal maintains physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic information. PayPal tests their security systems regularly and also contract with outside companies to audit their security systems and processes.
If you still have questions, click here to contact us!
