We love helping you look and feel your most confident in the ideal styles and fit for your unique needs!
After 26 years in the apparel industry (online since 2001), we know how complex and frustrating it can be
to shop for lingerie and clothing. It's our pleasure to answer your questions and tailor every shopping experience to your
personal style and budget.
Contact us today to get the help you need and try out our friendly customer care for yourself!
What can I find at Now That's Lingerie?
At NTL, you'll find quality brand names we love and trust like Calvin Klein, Warner's, Curvy Kate, Triumph, Change, Blush, Speedo and others. (Click here to see all the brands we carry.) Each style we add to our catalog is personally selected by Celine, our Bra Doctor, and our NTL stylists for quality and price (value) as well as to help fulfill your needs. We have a broad size range of hard-to-fit and popular sizes (from A to K cups), fashion and basic styles to suit your body and your lifestyle. As well as lingerie and men's undergarments, you can also find swimwear, ready-to-wear, footwear, accessories and more on Now That's Lingerie, with new styles, colors and styles added all the time.
What are people saying about Now That's Lingerie?
Check out some of the testimonials below to see what people are saying about our products and services. Your comments, feedback and questions are always appreciated! We love to hear from you, whether it's to tell us how you enjoyed your last purchases or customer service, or to offer a suggestion about a brand or style you would want to see in our catalog.
"I just wanted to say thanks. Everything about your company has been first class. From the product itself to your customer service (specifically Celine) I have never had such a pleasant experience shopping. I am a 110% return customer!"
"Once again thanking you from a very happy customer who will be shopping with you again very soon. I will be a lifelong customer to your online store. Your customer service is exceptional. Thanks for the opportunity for being able to shop at your store, you have the most beautiful, top quality & great priced tops."
-Margaret, Australia
"I just wanted to say thank you for your help with my order. It's so rare to find such kind and competent customer service."
-A. Chiriboga
"Two thumbs up for your customer service! I will definitely buy from you again. It makes all the difference."
-L. Fulton
"Give yourself a pat on the back and know that I have NEVER had such a great experience with ordering something online as I have with your company. Gold stars all around."
-C. Cowherd
"Celine, I think you could also be called "Now That's Customer Service!" Thank you!"
-Sherry T., Oregon, USA
"Hi Celine, Thank you!! I will definitely be shopping with you guys again, because I can't find a lot of the things you sell anywhere else on the internet. Thanks again for your wonderful service."
-Chad, New York, USA
"Your customer service is beyond compare. I am so grateful to have found you!"
-Ginny, Virginia, USA
"I am very impressed with your company and the personal service you extend. It's been a pleasure!"
-David, United Kingdom
"Hi Celine, I just received the two bras that I ordered from you. They were the Change bras in black and white, and I have to tell you that I just love them. It's been so frustrating trying to find a bra that fits, that doesn't look like something an 80 year old woman would wear. I am walking on cloud nine right now. Thank you again for all of your help. I really appreciate it. From now on, you will be my official bra supplier!"
-Joanna W. Nova Scotia, Canada
"Hi, I received everything yesterday and I can't tell you how happy I am with them all. I thought maybe only one or two would fit, but they ALL fit, and they fit PERFECTLY! THANK YOU for being one of the rare sellers out there catering to us smaller-blessed women! Your lingerie makes me feel beautiful instead of defective. The prices were great, too. Thanks so much! I will definitely be back and tell my similarly-sized friends :)"
-Angela
"Hi Celine, The level of customer service that you exemplify exceeds anywhere else I have shopped....and believe me, I have shopped at many stores. Please forward this email to your supervisor. I would like him/her to know that because of you and the way that you have handled this transaction (my first experience with your company), I will look forward to doing business with you in the future."
-Karen Beeson
"I have to tell you, your kind approach to business is very much appreciated. I'll order from you in the future and will let friends know about your website. Warm regards."
-M. Mitchell
Contact us:
E-mail customercare@nowthatslingerie.com
Toll-free (US & CAN) 1-855-521-4244 or 1-514-521-4244
Office hours: Mon-Fri 10 A.M. - 5 P.M. EST
Mailing address:
Now That's Lingerie
3767 Thimens, Suite #206
Saint Laurent, Quebec, H4R 1W4, Canada
Contact us now using the form below:
Shipping & Handling
Where do you ship to?
We ship worldwide.
How much does shipping cost?
Shipping is a flat rate of $9.99 internationally*. This includes shipping and handling fees, brokerage fees and insurance, but does not include any duties. At times we offer special promos for FREE shipping - find out by subscribing to our free newsletter!
*Note: for orders outside of the U.S. and Canada, you may be subject to additional shipping charges if your order exceeds 3/4 of a pound. In this case, we'll email you to work out the difference prior to shipping your order.
How long does it take for an order to ship?
Shipping may take 4-20 business days excluding weekends and holidays. (For faster shipping, see below.) We will e-mail you when we ship out your order.
Can I get faster shipping?
For quicker shipping options, contact us by phone (for fastest results), e-mail or on our contact form, and make sure to include your phone number. We will get in touch with you personally with more details.
Do you offer discreet shipping?
Discreet shipping means you do not want the label on the outside of your package to say Now That's Lingerie (often a good option if you're purchasing a gift for someone else in the same household or just generally want privacy). If you want discreet shipping, please contact us by e-mailing shipping@nowthatslingerie.com.
Is my shipping fee refundable?
Shipping and handling is non-refundable. A $9.99 shipping charge will be added automatically when you checkout. Special promo codes for free shipping can not be used as credit for shipping and handling fees for orders made prior to (or after) the initial offer date, and/or after a purchase has already been made.
Returns & Exchanges
We want to provide you with high quality and value for our products and services. We (with the training and help of Celine our Bra Doctor®) are here to help you with your bra fitting, sizing, and shopping needs. Call us or contact us for personalized tips and advice customized for your needs! If something you ordered doesn't fit, or you are not satisfied with a purchase, let us know and we will gladly exchange or refund the purchase price (shipping and handling fees are non-refundable), as long as it the item is not included on the list of non-refundable and non-exchangeable items (see below).
Note: Any shipping & handling fees and/or duties incurred while returning or exchanging an item will not be reimbursed or credited, except in exceptional cases (e.g. a manufacturing defect).
Are there any items that are non-refundable?
Because of our commitment to hygiene standards, it is not possible for us to accept returns or make exchanges on the following types of items:
How can I exchange my purchase?
First, contact us by using the form on this page or by calling us at 1-855-521-4244 (toll-free US & Canada), and let us know what you'd like to exchange and why. We will get back to you and ask you a few questions to narrow down your specific size and style needs. This helps us ensure you receive the proper size the next time, in case it wasn't right the first time. (We can try to help get it right the first time - contact us for personal shopping help.)
You may also exchange an item for another item or a Now That's Lingerie Gift Card for the same value, which you could apply to a future purchase or offer to a friend.
If the item you want to exchange for is a different price than the one you originally received, we will contact you and either reimburse you the difference or ask for additional payment before processing your exchange.
How can I return an item I purchased?
Please contact us first by using the form on this page or by calling us at 1-855-521-4244 (toll-free US & Canada), and let us know what you'd like to return and why. We will get back to you with an authorization number and more details on returning your item to us.
Note: If you do not contact us before you return your item(s), and/or your package does not have the appropriate authorization number, your return will not be accepted. You will be shipped back the package at your expense.
How long do I have to request a return or exchange?
If over thirty (30) days have passed since we have shipped your order, you can exchange or return your purchase for up to and no longer than 60 days from the purchase date.
If more than (30) days have passed since the original purchase was shipped and you would either like to exchange or have any of the items in your order refunded, we reserve the right to accept or refuse them. If we accept, we will deduct from your account 20% or $10, whichever of the two is greater. Returns after 60 days will result in an online credit.
After I ship back the items I'm return, how long will it take for me to get reimbursed?
Once we properly receive your package and verify that the item is in returnable condition, we will reimburse you for the amount of the item(s) you purchased.
*We cannot be responsible for returned merchandise until it arrives at our location, therefore we suggest that you send packages with insurance and an authorization number, as we will provide for you when you contact us. If there is no authorization number, the return will not be accepted. The return address must be clearly indicated. If you decide to use Fed Ex or UPS to make your return, please make sure that you use the service level that contains brokerage fees. Do not use the standard service. You can also use United States Postal Service or Canada Post.
We understand how complicated bra fitting can be - we're here to help! That's why we recommend contacting Celine, our Bra Doctor® to get more specific sizing advice and solutions for the styles that interest you, before placing your order. This will help make sure you're ordering the right size for your needs.
Privacy & Security
Now That's Lingerie.com believes in providing a secure and enjoyable shopping experience for all our customers.
The only consumer data we collect are provided from statistics referring to tracking, country of origin, which search engine was used, keywords and which pages were consulted. If you have any questions pertaining to this, please feel free to contact us.
Once you have selected an item and are ready to purchase, when you select Add to Cart your payment and order details are transferred by secure connection to PayPal our payment gateway. This means that the information is encrypted and cannot be read by anyone other than Paypal. You can see that the pages are secure because the address in the address bar changes from being http:// to https//. You will also see a padlock symbol or key in the bottom bar of your browser.
Information Security PayPal is committed to handling customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. PayPal maintains physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic information. PayPal tests their security systems regularly and also contract with outside companies to audit their security systems and processes.
